At Auraaer, every order is handled with care, precision, and attention to detail—ensuring your fragrance journey begins the moment you place your order.
Enjoy Free delivery across the UAE on all orders above AED 300
Standard delivery timeframe: 2–5 business days
Orders below AED 300 will have a calculated delivery fee displayed at checkout
Each order is carefully prepared, packed, and dispatched with premium handling standards
Once shipped, you will receive a tracking update to follow your delivery journey
We partner with trusted logistics providers to ensure your experience is seamless, timely, and refined.
Returns & Exchanges
We believe fragrance is a personal experience, and we maintain strict quality and hygiene standards to preserve its integrity.
- Returns are accepted within 5 days of delivery
- Products must be unopened, unused, and sealed in original packaging
- Items that have been opened, used, or tampered with cannot be returned or exchanged
Once your return is received and carefully inspected, eligible refunds or replacements will be processed promptly.
Important Notes
- Return requests must be initiated within the 5-day return window
- Products damaged due to misuse or improper handling are not eligible for return
- Shipping charges (if applicable) are non-refundable
- Auraaer reserves the right to reject returns that do not meet policy conditions
Customer Care
Your satisfaction is at the heart of the Auraaer experience.
For any assistance regarding delivery or returns, our support team is here to help you with care and priority