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Everything you need to know about our diffuser oils, cold-air diffusers & hotel-inspired home fragrance.

FREQUENTLY ASKED QUESTIONS

WHY AURAAER

Why choose Auraaer?

Auraaer is a Dubai-based fragrance brand trusted by UAE hotels, homes, and businesses since 2016. We use cold-air nano-diffusion—no heat, no water, no residue—across a range of metal-bodied diffusers and over 40+ signature aroma oils, with full installation and maintenance service for businesses.

What makes Auraaer different?

Our cold-air nano-diffusion preserves each oil’s true fragrance, our diffusers are built with premium metal bodies (not plastic), all our machines are HVAC compatible, and we serve both homes and commercial spaces across the UAE with local support.

Is Auraaer a UAE brand?

Yes. Auraaer is based in Al Qusais, Dubai, and is operated by Vibgyor Turnkey Projects Contracting LLC, serving Dubai, Abu Dhabi, Sharjah and all Emirates.

BUSINESS SCENTING SERVICE

Do you offer scent marketing for businesses?

Yes. We design, install, and maintain signature scents for hotels, offices, retail and commercial spaces across the UAE—turning fragrance into part of your brand.

Can I rent a diffuser instead of buying?

Yes. We offer rental and maintenance contracts so you can scent your space without buying equipment outright.

Can you scent multiple locations consistently?

Yes. We deliver one signature scent identically across all your locations, so your brand smells the same everywhere.

Which Auraaer diffusers suit commercial spaces?

For larger and commercial areas, the Aura Propolis (2,500–4,000 CBM) and Propolis Mini (5,000–8,000 CBM) are ideal—all with HVAC compatibility for building-wide distribution.

ABOUT OUR DIFFUSER AROMA OIL

How long does a bottle of aroma oil last?

A 250ml bottle lasts up to 40–45 days in typical home use; the larger 500ml and 1L sizes last proportionally longer. Runtime depends on your diffuser setting and room size.

What signature scents does Auraaer offer?

Over 40 blends across our collections. Popular signature oils include Address (fresh floral, inspired by a five-star Dubai lobby), Lounge, Sense (soft floral), Emaar, and Luxury (woody)—plus bespoke blends for businesses.

What sizes do the oils come in?

250ml, 500ml and 1000ml — suited to different spaces and how often you diffuse.

Are the oils concentrated?

Yes—formulated at full concentration for cold-air diffusion, with no dilution needed.

Can I use my own oil in an Auraaer diffuser?

We recommend Auraaer oils, which are made for cold-air diffusion. Oils not supplied by Auraaer may affect performance and aren’t covered under warranty.

ABOUT OUR AROMA DIFFUSER

What is a cold-air scent diffuser?

A cold-air diffuser disperses pure aroma oil as a fine dry mist using nano-diffusion — no heat, no water, no residue — preserving the oil’s true fragrance and spreading it evenly.

Which Auraaer diffuser is right for my space?

  • Homes, bedrooms, small offices (up to 800 CBM): Aura Air & Aura Pollen
  • Apartments, villas, small retail (3,000–4,000 CBM): Aura Hover
  • Hotel lobbies, large villas, corporate offices: Aura Propolis (2,500–4,000 CBM) or Propolis Mini (5,000–8,000 CBM)

Do your diffusers use water?

No. They work directly with aroma oil—no water tank, no dilution.

Can the diffuser be controlled from my phone?

Most models support Wi-Fi and Bluetooth, so you can set intensity and schedules from your phone, with a touch screen on select models.

Can it be wall-mounted?

Yes—all our diffusers support both tabletop and wall-mounted installation.

Are Auraaer diffusers HVAC compatible?

Yes. All Auraaer machines are HVAC compatible and can connect to existing AC systems for wider, building-wide fragrance distribution.

Which diffusers come with a free oil?

The Aura Air and Aura Hover bundles include a free signature aroma oil.

RETURNS AND WARRANTY

What is your return policy?

Unopened products in original packaging can be returned within 5 days. For hygiene reasons, opened aroma oils cannot be returned. Message us on WhatsApp to initiate a return.

Do diffusers come with a warranty?

Yes, all Auraaer diffusers carry a 1-year warranty against manufacturing defects.

What if my item arrives damaged?

Contact us within 48 hours of delivery with photos, and we’ll arrange a replacement or refund at no cost.

SAFETY AND INGREDIENTS

Are Auraaer aroma oils safe to use at home?

Yes—our oils come with international IFRA certification and are made for cold-air diffusion in homes, offices, and commercial spaces. As with any fragrance product, use in a ventilated space.

Is cold-air diffusion safe around children and pets?

Cold-air diffusion uses no heat and no water, making it cleaner than heat-based diffusers. For households with pets, we recommend checking the specific oil’s suitability, as some fragrances may not suit certain animals — contact us for guidance.

Do the diffusers leave any residue?

No. Cold-air nano-diffusion leaves no heat, no water and no residue on surfaces.

What are your oils made from?

Our aroma oils are crafted from quality fragrance compounds formulated for cold-air diffusion. For specific ingredient details on a fragrance, contact our team.

ORDER AND DELIVERY

What payment methods do you accept?

Card payments, Cash on Delivery (COD), and buy-now-pay-later with Tamara (4 interest-free instalments).

Can I pay in instalments?

Yes, split your order into 4 interest-free payments with Tamara at checkout.

Where do you deliver?

We deliver across all Emirates in the UAE. For orders outside the UAE, contact us and we’ll assist.

How long does delivery take?

1–3 business days across the UAE.

Is delivery free?

Free delivery on all UAE orders above AED 300.